Had the BEST experience. Nydia was the staff member that checked us in and she was so helpful, professional, and sweet. Nydia was very detail-oriented and gave the best customer service I've had in a long time. Both of my girls are 6 and 7 and they had the time of their lives I just want to thank Nydia again for all of her help. Nydia needs a raise!!!! Lol seriously though😁

Jan 2, 2025, 6:56 AM

People, DO NOT shoot your guns inside of Urban Air Adventure Park. There is a strict policy about discharge of firearms, you WILL get kicked out. For the *entire* day. Please review the attached image of the posted code of conduct for Urban Air. I think that it'll give you a lot of confidence that those who manage this place are rational, thoughtful people who do everything they can in order to make this a safe and fun place for everyone. Of course, we all love our guns (nearly as much as we do our children), and Urban Air isn't anti-gun. For example, review item number 8 in the code of conduct. If you bring your firearm to Urban Air, you're free to show your gun to others, but it isn't cool to intimidate people with your gun. So, "hey kid, check out my sick new CZ 9mm" is okay, but "let me have your place in line for the slide or I'm going to use my new CZ 9mm on you" is not cool. I'm just so impressed with Urban Air's respect for gun rights. Everyone comes here to bounce around, crazy fun chaos everywhere; and it is just so good to know that people aren't explicitly prohibited from bringing their firearms. Indeed, implicit in the code of conduct is that the intent matters here. If you're bouncing around on the trampolines and your 1911 accidentally goes off, it is fine. It is only if you *intentionally* discharge your firearm, that is when management will have a problem with you. If there are only three things worth being proud of in this world, it is our guns, our children and our genitalia. I'm not sure how to rank order these three things, I love my Glock and I love my, well you know... See item number 10 in the code of conduct - it strikes a balance between a) the god-given right of all of us to show off what we've got in our underwear and b) the fact that some people get all weird about it. In a nutshell, it is okay if you expose yourself to people at Urban Air; you just have to make sure that you're not reckless about it. If you did everything you could to make sure that nobody would be offended, you're fine. Some people might be offended (snowflakes walk among us), but as long as you are careful about when and how you pull out your, um, sidearm, you won't have a problem with management here at Urban Air. These kinds of theme parks are scary to me - there is no shortage of examples of negligence on the part of the people who manage places like this; negligence that lead to very real consequences for innocent people. But after reading this code of conduct, I'm completely filled with confidence that the people who manage this place are on top of things. 100%.

Jan 7, 2025, 12:44 PM

Great trampoline park definitely better than get air not to dirty and is not insanely expensive. It has Lazer tag 6 or 7 trampolines a ball pit dodge ball and many more attractions would 100% recommend very fun and suitable for all ages.

Oct 7, 2024, 1:42 AM

The power went out yesterday, it was the whole block, not just UA. The whole team of mostly teenage employees did such a great job of getting all of the kids to safety, keeping them calm, keeping us informed, and they even kept a birthday party moving until power came back. It was cool to see them gather in these little strategic huddles every so often to make sure everyone in the team was up to speed and knew what to do next. Anyway, I hope management sees this, because they all handled the situation so well.

Dec 29, 2024, 10:24 PM